Alloy
Technical Support Engineer, Triage & Discovery
US
UTC-10 to UTC-5 $75k to $95k per year Full time
Mid level
- Where you can live
- Remote
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 75,000 to 95,000 per year
- Posted
- April 15, 2026
Summary from the posting
The Technical Support Engineer 2 (TSE2), Triage & Discovery is the front line of Alloy’s technical support experience. This role is responsible for engaging customers early, clarifying the true issue, gathering the right technical and business context, and preparing high-quality handoffs to senior Technical Support Engineers for deeper investigation and resolution. You’ll also directly resolve repeatable, well-defined support workflows, like implementation tasks and standard configurations, giving you meaningful ownership alongside your triage work.
This is a short summary. The full description, requirements and the application form are on Alloy's own career page.