Arcadia
Customer Success Manager
US
UTC-10 to UTC-5 $70k to $112k per year Full time
Lead or Staff
- Where you can live
- Remote
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 70,000 to 112,000 per year
- Posted
- April 19, 2024
Summary from the posting
- Serving as the primary day-to-day point of contact for customers live on the Arcadia platform
- Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to support capability adoption plans
- Be a resource with shared accountability for achieving and maintaining high Net Promoter Scores for assigned customers
- Driving adoption and scaling the use of Arcadia capabilities at your customers to pave a path for Arcadia capability growth
- Investigating escalated and highly complex issues to develop remediation plans with internal teams. Driving complex issue resolution through collaboration with cross-functional Arcadia teams
This is a short summary. The full description, requirements and the application form are on Arcadia's own career page.