Canonical
Customer Success - Team Manager
US, Canada +2
UTC-10 to UTC+12 Full time
Lead or Staff
- Where you can live
- Home Based - Americas; Home Based - APAC
- Working hours
- Overlap with UTC-10 to UTC+12
- Salary
- Not published
- Posted
- March 25, 2026
B2B SaaS
Summary from the posting
- Strategic planning and analysis: preparing communication plans, team meetings, and other messages shared in broader management forums, setting yourself and your team up for success. Regularly reviewing key performance indicators and metrics is your baseline. You will develop strategies to enhance customer engagement, improve retention rates, drive up-sells or cross-sells where appropriate, and ultimately increase customer success.
- Customer interactions and support to your team: resolve escalated customer issues requiring expertise or intervention ensuring timely resolution.
This is a short summary. The full description, requirements and the application form are on Canonical's own career page.