Canonical
Support Engineering Manager
Worldwide
Full time
Lead or Staff
- Where you can live
- Anywhere in the world
- Working hours
- Not stated
- Salary
- Not published
- Posted
- May 1, 2025
Linux
Summary from the posting
- Management of a professional support team, including skills development and performance management
- Operational control, shift scheduling, accountability for key performance indicators (KPIs)
- Ensures that all customer cases are responded to within the SLA, and in a professional manner
- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
- Accountability for customer satisfaction
- Contribution to the support knowledge base
- Continuous improvement to the team's processes and support service delivery
- Hire, develop and train support team to match business requirements
- Work with the leadership team to drive growth and transformation initiatives
This is a short summary. The full description, requirements and the application form are on Canonical's own career page.