Director, Customer Success (CoE)

Covera Health is scaling rapidly, delivering mission-critical Center of Excellence (CoE) programs to a prestigious portfolio of Fortune 100 jumbo employers and health plans. As we rapidly expand this footprint, we are seeking a Director of CoE Customer Success to be the face of our CoE business. Sitting at the critical intersection of our Sales and Operations teams, you will serve as the primary strategic advisor to executive HR and Benefits leaders. You will own the narrative, prove our ROI, report on our performance, manage relationships, and drive Net Revenue Retention across a portfolio of the most prestigious accounts in healthcare.