Technical Support Specialist

We're hiring Technical Support Specialists to anchor that shift: people who don't just close tickets, but build the systems that eliminate them, design how AI handles conversations, and turn customer patterns into product priorities.

You might’ve been the person on a team who builds the dashboards, automations, or workflows that make everyone else better from a Support, Implementation, CS Ops, or Analyst seat. Now you want to formalize that work as the role itself. As a Technical Support Specialist, you'll bring empathy and judgment to the cases that need it most, own the quality of AI-driven solutions in your domain, and synthesize patterns that influence Product and Engineering roadmaps.