Staff Technical Program Manager, Operations

You don’t need to match every point. If you’re excited by the role and believe you could have an impact, we’d love to hear from you.

What makes this role different

Most companies are adding AI to existing support processes. We’re redesigning the operating model itself.

You’ll help shape how intelligent automation and human expertise work together in a highly regulated environment. The programmes you lead will affect how teams across Operations work and how millions of customers get help.

You’ll have the scope to influence strategy, the responsibility to turn it into action and the chance to build ways of working that scale.