Staff Technical Support Manager, Enterprise

Mozilla’s Customer Experience team helps users, organizations, and partners successfully adopt, use, and get sustained value from Mozilla products. Historically, much of Mozilla’s support work has focused on consumers. As Mozilla expands its business and organizational offerings, we are building a support operation designed for the needs of B2B customers, including dependable service delivery, clear customer commitments, global coverage, and close coordination with Product and Engineering.

As Staff Technical Support Manager you will be Mozilla’s first dedicated B2B technical support leader. You will not inherit a mature operation; you will create one.