Program Manager (Customer Success)

• Own the Engagement: Own the full lifecycle of strategic ecosystem accounts, from kickoff through delivery, renewal, and expansion. Serve as the primary point of contact and trusted advisor for each client.
• Drive Delivery: Lead client kickoffs, manage scope through a structured change-order process, oversee end-to-end audit delivery, coordinate quality review and publishing, and proactively escalate risks to internal leadership.
• Administer Program Governance: Operate the day-to-day governance framework for each engagement , RASCI matrices, workstream structures, and engagement models , and keep the program's working cadence and reporting metrics current.