Senior Manager, Technical Support Engineering
- Where you can live
- United States (Remote)
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- Not published
- Posted
- October 14, 2026
Summary from the posting
The Senior Manager, Technical Support Engineering leads the operating model that helps Technical Support solve complex customer problems with speed, depth, and consistency. This role owns the systems, standards, and partnerships that allow a high-performing global team to do its best work.
The role includes leadership of specialized capability for complex escalations, platform reliability, proactive monitoring, on-call engineering tasks, and structured partnership with Engineering. This is an operational leadership role. The successful candidate will look for constraints in the system, identify practical solutions, and build repeatable ways of working.
This is a short summary. The full description, requirements and the application form are on Pantheon's own career page.