PlanetScale
Customer Support Engineer
US, Europe
UTC-10 to UTC-5 $150k to $200k per year Full time
Mid level
- Where you can live
- US ยท EMEA or NA
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 150,000 to 200,000 per year
- Posted
- September 23, 2026
Summary from the posting
- You will advise and handle support requests from customers and developers on the PlanetScale platform.
- You will respond to, debug, and resolve customer support issues through support tickets, customer Slack channels, public discussions, and other support channels.
- You will help customers understand how to use PlanetScale effectively, including how to reason about queries, schema changes, application behavior, database connectivity, and production workflows.
- You will create and improve internal and external documentation, support playbooks, troubleshooting guides, and customer-facing materials.
This is a short summary. The full description, requirements and the application form are on PlanetScale's own career page.