Customer Care Specialist Remote (Ukraine-based)

Answer customers’ questions and resolving any issues that they may be facing;

Identify problem areas and flagging them to the concerned team;

Ensure customer satisfaction, and work on collecting and tracking user's feedback;

Work closely with the product teams to resolve issues and share customer feedback;

What you need to succeed

Previous experience providing support through live chats

Fluency in English

Strong technical and analytical skills;

Ability to provide proactive and innovative solutions;

Outstanding written and verbal skills;

Ability to understand customer's needs;

Ability to work in teams;

A customer-centric, empathetic mindset with excellent listening skills;