Samsara
Sr Customer Experience Specialist - Finance
US
UTC-10 to UTC-5 $102k to $154k per year Full time
Senior
- Where you can live
- Remote - US
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 102,042 to 154,350 per year
- Posted
- October 1, 2026
B2B SaaS
Summary from the posting
Samsara is looking for a Senior Escalations Program Manager to own our most complex customer escalations and turn those experiences into durable improvements. Approximately 70% of your time will be spent managing complex customer finance requests, you will coordinate cross-functional resources, lead executive-level communications, and drive rapid, high-quality resolution for high-severity customer issues. The remaining 30% of your time will focus on programs that eliminate root causes, streamline workflows, proactively resolve potential customer billing issues and scale customer-facing processes.
This is a short summary. The full description, requirements and the application form are on Samsara's own career page.