Senior Support Engineer, NORAM

As a senior member of the team, you will independently own high-impact issues, guide enterprise customers through complex implementations, and improve the systems, workflows, and documentation that power our support organization.

This is not a reactive ticket-queue role. It requires strong technical judgment, calm communication under pressure, and the ability to turn recurring customer friction into lasting improvements.

What you would do:

Independently own and resolve complex technical issues for enterprise customers.

Lead investigations into ambiguous or high-severity issues and liaise during incidents, maintaining clear communication throughout.