Twilio
Personalized Support Engineer
APAC
UTC+5.5 Full time
Mid level
- Where you can live
- Remote - India
- Working hours
- Overlap with UTC+5.5
- Salary
- Not published
- Posted
- September 23, 2026
Zendesk
Jira
REST APIs
Summary from the posting
The Personalized Support Engineer (PSE) is a member of the Global Personalized support team supporting our top tier customers. They are responsible for handling a variety of Twilio products while also working and collaborating with the Technical Account Managers (TAMs.) The Global PSE team advocates for our TAMs’ customers as if they are their own while providing 24x7x365 coverage, managing specializations and guarding the queue.
This position requires working in a shift, EMEA - 1300-2200 IST. We work 5 days a week, and could include one or both weekend days. (Tue-Sat, Sun-Thur, Mon-Fri etc)
This is a short summary. The full description, requirements and the application form are on Twilio's own career page.