Senior Manager, Customer Success
- Where you can live
- Remote - Australia
- Working hours
- Overlap with UTC+8 to UTC+10
- Salary
- Not published
- Posted
- September 21, 2026
Summary from the posting
At Twilio, we believe the best customer interactions are grounded in real-time customer data. Our unified Customer Engagement Platform combines market-leading communications channels (Messaging, Voice, Video) with powerful Customer Data Platform (CDP) capabilities. This allows organizations to break down data silos, understand their audience through unified profiles, and orchestrate intelligent, highly personalized customer experiences at scale.
The Customer Success Management team at Twilio is the central touchpoint for our strategic customers, orchestrating the post-sales customer lifecycle in partnership with Professional Services, Sales, Product, and Support.
This is a short summary. The full description, requirements and the application form are on Twilio's own career page.