Director, Customer Support
- Where you can live
- Remote, USA
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 126,000 to 179,300 per year
- Posted
- September 29, 2026
Summary from the posting
As our Director, Customer Support, you will play a crucial role in ensuring that our customers and patients receive exceptional support, contributing to their overall satisfaction and loyalty. You will be responsible for developing and implementing strategies to modernize customer support operations , including the adoption of AI-powered tools and workflows to drive Patient Net Promoter Score (NPS), improve core support metrics (e.g., resolution time, first-response time, contact deflection), and support the growth of our platform.
What You'll Do
Lead and inspire a high-performing customer support team.
Foster a positive and collaborative team culture focused on delivering exceptional service.
This is a short summary. The full description, requirements and the application form are on Wheel's own career page.