Senior Manager Implementation and Onboarding

8+ years of experience in post-sale SaaS roles such as Implementation, Professional Services or Solutions Engineering,

4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions

Proven experience leading both IC technical teams and specialized technical roles (e.g. Professional Services or TAMs)

Track record of successfully supporting customers across segments in complex, security-focused technical environments

Experience implementing repeatable service delivery models

Experience influencing and improving the full customer lifecycle, including sales handoff, onboarding, adoption, renewal, and expansion motions