Abnormal Security
Critical Situation Manager
US
UTC-10 to UTC-5 $107k to $154k per year Full time
Lead or Staff
- Where you can live
- Remote - USA
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 107,100 to 154,000 per year
- Posted
- August 17, 2026
B2B SaaS
Summary from the posting
The Critical Situation Manager owns the customer-facing response when a customer's trust in the platform has been shaken by a significant efficacy or product concern. This role engages when a customer's feedback is substantive and requires a coordinated investigation and response from R&D and other technical teams. The Critical Situation Manager leads that investigation, translates technical findings into clear, confidence-restoring customer communication, and owns the engagement through to a formal resolution and close-out.
This is a short summary. The full description, requirements and the application form are on Abnormal Security's own career page.