Real Time Analyst - Americas
- Where you can live
- Remote - US
- Working hours
- Overlap with UTC-10 to UTC-3.5
- Salary
- USD 95,000 to 143,750 per year
- Posted
- September 3, 2026
Summary from the posting
As the Real Time Analyst, you'll own scheduling and real-time analysis (RTA) for a global Support organization. You'll partner closely with our WFM Lead, who owns long-range forecasting and capacity strategy, and translate those plans into practical schedules and live coverage decisions. Day-to-day, you'll monitor how the team is tracking against plan, recommend and make real-time adjustments, and surface the intraday signals that keep us ahead of SLA risk.
Because our WFM function is still young, you'll have significant influence over how scheduling and RTA operate at Ashby, setting up scalable, humane practices rather than inheriting rigid ones.
This is a short summary. The full description, requirements and the application form are on Ashby's own career page.