Bugcrowd
Customer Support Engineer
US
UTC-10 to UTC-5 $60k to $74k per year Full time
Mid level
- Where you can live
- Remote - US
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 59,520 to 74,400 per year
- Posted
- October 29, 2026
Jira
Summary from the posting
Bugcrowd is looking for a motivated Customer Support Engineer I to join our growing Bugcrowd Support team. In this role, you will be an initial point of contact for both Customers and Researchers for all questions and issues regarding interactions and usage of the Bugcrowd Security Knowledge Platform. The ideal candidate is a quick and eager learner, a diligent professional, and an effective communicator, focused on developing cross-functional relationships.
Essential Duties and Responsibilities
- Initial Technical Support: Serve as the first point of contact for customer and researcher issues across tickets, email, and video channels, resolving standard L0-L2 technical questions.
This is a short summary. The full description, requirements and the application form are on Bugcrowd's own career page.