Deepgram
Solutions Architect (San Francisco, CA)
US
UTC-10 to UTC-5 $197k to $246k per year Full time
Lead or Staff
- Where you can live
- San Francisco, CA
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 197,000 to 246,000 per year
- Posted
- April 16, 2026
Summary from the posting
Own complete post-sales customer engagements, providing direct technical guidance and solutions
Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems
Design and implement systematic improvements to our support process and infrastructure
Create automated solutions and self-service tools that address common customer challenges
Analyze support ticket patterns to identify product improvement opportunities and preventative measures
Develop technical documentation, guides, and best practices that enable customers to self-solve issues
This is a short summary. The full description, requirements and the application form are on Deepgram's own career page.