Earnest
Operations Workforce & Capacity Planning Manager
US
UTC-10 to UTC-5 Full time
Lead or Staff
- Where you can live
- San Francisco, CA (Remote)
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- Not published
- Posted
- September 17, 2026
Summary from the posting
The Operations Workforce & Capacity Planning Manager, you will report to the Head of Operations.
As the Operations Workforce & Capacity Planning Manager, you will:
- Own end-to-end workforce strategy and capacity planning across Operations, translating volume forecasts and business needs into staffing and headcount plans.
- Lead the implementation and rollout of a new workforce management platform, partnering across Operations, Engineering, Data, and external vendors.
- Build and automate scalable forecasting, scheduling, and workforce planning processes to reduce manual work and improve operational efficiency.
This is a short summary. The full description, requirements and the application form are on Earnest's own career page.