Technical Account Manager

You partner closely with Customer Success Managers, who own the commercial relationship and retention outcomes. Your role is to deliver technical depth and expertise that frees CSMs to focus on strategic and executive relationships. When incidents occur, you own the technical response coordination with customers. When integrations or troubleshooting challenges arise, you work to resolve them, escalating to senior team members when needed.

Your success is measured by technical value realization within your accounts: adoption metrics, time-to-value, customer technical health scores, and your contribution to retention outcomes alongside your CSM partners.