G-P
Director, Customer Success Managers
Canada
UTC-8 to UTC-3.5 Full time
Head or Director
- Where you can live
- Canada - Ontario (Remote- First)
- Working hours
- Overlap with UTC-8 to UTC-3.5
- Salary
- Not published
- Posted
- November 3, 2026
Salesforce
B2B SaaS
Summary from the posting
As the Director, Customer Success Managers, you own gross retention and Net Retention Rate (NRR) across all named G-P accounts and every account valued above $75K. In this role, you lead, scale, and inspire a global organization of managers and Customer Success Managers (CSMs) who protect the customer base, manage renewals, and drive natural expansion through tiered playbooks, early health signals, and a disciplined risk cadence.
This is a short summary. The full description, requirements and the application form are on G-P's own career page.