Payments Operations Analyst

• Run day-to-day payment operations, including weekly payment cycles, funding, and the checks and controls that keep member payments accurate and on time
• Serve as a point of contact for external payment partners, working through file delivery, funding, error reports, and issue resolution
• Investigate payment issues end to end: analyze error reports, find the root cause, and drive fixes with internal teams and partners
• Support new client and partner launches, setting up payment workflows and confirming everything works once real payments start flowing
• Analyze and resolve payment questions and issues raised by clients, members, and internal teams, within our service standards