Technical Support Specialist
- Where you can live
- Europe (+/- 3 hours)
- Working hours
- Overlap with UTC-1 to UTC+3
- Salary
- Not published
- Posted
- October 7, 2026
Summary from the posting
We see Support at GitBook as a key function to strengthen customer trust. Every conversation is a chance to shape the product and make our support model more scalable. As a Technical Support Specialist, you’ll help technical teams document and share what they know with GitBook. You’ll answer product questions and troubleshoot issues with custom domains, integrations, APIs, SSO/SAML and bugs. You’ll use your knowledge of Git and DNS, and your ability to read logs across platforms to track down problems. You’ll keep first-response time, resolution time, and CSAT on track and share recurring feedback with Product and Engineering to improve GitBook.
This is a short summary. The full description, requirements and the application form are on GitBook's own career page.