B2B Customer Support Representative

The B2B Customer Support Representative plays a key role in driving customer satisfaction and long term success for our enterprise clients. In this role, you will manage incoming technical inquiries across phone, email, and chat, host live onboarding and product training sessions, and collaborate with internal teams to deliver rapid, effective technical support. This position is ideal for an organized, highly resourceful problem solver who is dedicated to providing an exceptional customer experience.

Responsibilities

• Maintain a daily pipeline of incoming tickets, chats, and calls to resolve platform inquiries, account setup requests, and foundational product questions