OKX
Senior Manager, Customer Complaints
Europe
UTC-1 to UTC+4 Full time
Lead or Staff
- Where you can live
- Remote Roles - EMEA
- Working hours
- Overlap with UTC-1 to UTC+4
- Salary
- Not published
- Posted
- August 20, 2026
Web3
Summary from the posting
In this role, you will own OKX's Global Customer Complaints Program and report directly to the Compliance Chief of Staff. You will work closely with Local Compliance, Legal, Customer Support, Product, Operations, and Risk teams to promote consistent complaint handling across jurisdictions, maintain alignment with regulatory requirements, and provide effective second-line oversight and challenge.
A key part of the role will be turning customer complaints into actionable compliance and conduct-risk intelligence.
This is a short summary. The full description, requirements and the application form are on OKX's own career page.