Director, Global Developer Success
- Where you can live
- United States (Remote)
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 178,100 to 292,174 per year
- Posted
- August 11, 2026
Summary from the posting
Build and lead Global Developer Success: Hire, coach, develop, retain, and performance-manage high-performing support engineers, managers, and specialists across tiers, regions, and customer segments.
Create the support operating system: Define SLAs/OLAs, ticket and Slack triage, queue ownership, severity definitions, tiering, escalation paths, incident communications, RCA standards, quality review, staffing, and operating cadence.
Raise the quality bar: Move beyond CSAT alone by measuring customer effort, touches to resolution, reopen rate, handoffs, recurrence, communication quality, resolution confidence, and customer-visible ownership.
This is a short summary. The full description, requirements and the application form are on Temporal's own career page.