Upstart
Senior Complaints Manager
US
UTC-10 to UTC-5 $105k to $145k per year Full time
Lead or Staff
- Where you can live
- United States | Remote
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 104,800 to 145,000 per year
- Posted
- October 12, 2026
Spark
Summary from the posting
Upstart’s Complaints team, within Lending Operations, is responsible for managing consumer complaints across our lending products. The team handles complaints received directly from customers and through external regulatory channels, ensuring timely, compliant resolutions while identifying opportunities to improve the customer experience.
As the Senior Operations Manager, Complaints at Upstart, you will lead a team responsible for complaint intake, investigation, resolution, and regulatory response.
This is a short summary. The full description, requirements and the application form are on Upstart's own career page.