Wealthsimple
Team Lead, Client Experience Operations (Risk and Security)
Canada
UTC-8 to UTC-3.5 $51k to $62k per year Full time
Lead or Staff
- Where you can live
- Remote (Canada)
- Working hours
- Overlap with UTC-8 to UTC-3.5
- Salary
- CAD 70,000 to 85,000 per year
- Posted
- October 27, 2026
Summary from the posting
As Team Lead, CXO Risk & Security, you will lead a frontline squad of 6-12 CX Specialists at the intersection of Client Experience, Platform Security, and Risk Operations. You are accountable for protecting client assets, de-escalating high-stakes security inquiries, and developing high-performing talent in a fast-paced environment.
Core Deliverables & Accountability
Actively manage intraday volume across risk channels to consistently hit input targets (adherence, handle time, tooling efficiency) and output benchmarks (FRT, resolution time, CSAT, QA pass rate, solves/hour).
This is a short summary. The full description, requirements and the application form are on Wealthsimple's own career page.