Wealthsimple
Team Lead, Collections
Canada
UTC-8 to UTC-3.5 $50k to $62k per year Full time
Lead or Staff
- Where you can live
- Remote (Canada)
- Working hours
- Overlap with UTC-8 to UTC-3.5
- Salary
- CAD 68,000 to 85,000 per year
- Posted
- November 6, 2026
Zendesk
Summary from the posting
As the Team Lead, Collections, you will lead a frontline squad of Collections Specialists working delinquent credit card and retail banking accounts. You sit at the intersection of Client Experience, Credit Risk, and Compliance. You are accountable for recovering balances, helping clients get back into good standing, and making sure every conversation is fair, compliant, and human. You will also partner closely with the external vendors engaged across our collections lifecycle as we scale outreach.
This is a short summary. The full description, requirements and the application form are on Wealthsimple's own career page.