Affirm
Customer Operations Associate I
US
UTC-10 to UTC-5 $50k to $70k per year Full time
Junior
- Where you can live
- Remote US
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 50,000 to 70,000 per year
- Posted
- October 30, 2026
iOS
Summary from the posting
- Resolve escalated customer inquiries via predominantly email, with occasional need for phone calls to support customers.
- Responsible for maintaining a high level of professionalism and maintaining excellent Quality Assurance scores with clients while working to establish a positive rapport
- Utilization of your in-depth product and financial knowledge to communicate, investigate, and resolve customer issues on a larger variety of case types.
- Participate and assist in ongoing training to develop new skills and responsibilities
- Help identify trends and areas of improvement including agent coaching, quality monitoring and product features
This is a short summary. The full description, requirements and the application form are on Affirm's own career page.