Director of Customer Success, Scaled

Building and leading the scaled Customer Success team:

Align a new team from managers and Customer Success professionals who sit in business units today, and run the transition so customers see continuity rather than a reorganization.

Lead a team of Managers who own the scaled segments, coaching them to upskill and grow their teams.

Lead the Director of Customer Success, Digital, who runs our global digital team, and build one connected organization across the scaled and digital motions rather than multiple separate functions.

Own hiring, onboarding, performance, career development, and succession planning for the team, and build a bench that can absorb growth.