L1 Support Engineer - Spanish Backup
- Where you can live
- US-REMOTE
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 18 to 21 per hour
- Posted
- October 28, 2026
Summary from the posting
Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins)
When working tickets:
Validate and clarify the issue reported
Answer how-to questions
Fix end-user issues that are resolvable through the Canvas user interface
Replicate, troubleshoot, and describe simple bugs
Keep thorough, clear, and complete records in the ticketing system of all actions taken
Escalate tickets not resolvable at the L1 level to the L2 Support team
Levitate desk chair across the room.
Be friendly, efficient, and dependable, and always provide timely updates to users
This is a short summary. The full description, requirements and the application form are on Instructure's own career page.