Mercury
Senior Customer Support Service Delivery Program Manager
US, Canada
UTC-10 to UTC-3.5 $154k to $193k per year Full time
Lead or Staff
- Where you can live
- San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Working hours
- Overlap with UTC-10 to UTC-3.5
- Salary
- USD 154,200 to 192,800 per year
- Posted
- October 16, 2026
SQL
B2B SaaS
Summary from the posting
- Lead high-impact programs that evolve how CX delivers support, with the first 9-12 months heavily focused on expanding and optimizing our BPO partnership.
- Identify opportunities to move work to a different service delivery model and build the case for change using customer, operational, and financial data. This could include recommending that emerging or complex work move into incubation, as well as determining when incubated work is mature enough to transition into Core Support, a specialized team, or our BPO partnership.
This is a short summary. The full description, requirements and the application form are on Mercury's own career page.