Monzo
Senior Service Analyst, Workforce Management
UK, Europe
UTC+0 $616k to $778k per year Full time
Senior
- Where you can live
- Cardiff, London or Remote (UK)
- Working hours
- Overlap with UTC+0
- Salary
- GBP 40,400 to 51,050 per month
- Posted
- October 7, 2026
SQL
Looker
Summary from the posting
This is an excellent opportunity to step into a key Senior Service Analyst role on a 12-month fixed-term contract. You'll report to the WFM Service Manager and play a vital role in using data-driven insights to perfectly staff our customer operations and service teams.
You will be a strong individual contributor, taking ownership of problems and leading on the design and implementation of solutions from start to finish. We are looking for someone with strong data skills to perform in-depth analysis, automate processes, and create independent Management Information (MI) and dashboards to support operations.
This is a short summary. The full description, requirements and the application form are on Monzo's own career page.