Polymarket
Capacity Planning Lead
US
UTC-10 to UTC-5 $200k to $250k per year Full time
Lead or Staff
- Where you can live
- Remote
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 200,000 to 250,000 per year
- Posted
- October 1, 2026
Summary from the posting
You'll build Workforce Management for CX from the ground up: long-range capacity planning, short-range forecasting, scheduling strategy, and the headcount models that drive both in-house hiring and BPO commitments. The function doesn't exist yet in any formal sense. You'll define what it looks like, hire into it starting with a Real Time Analyst, and own it end to end.
This is a high-ownership role with direct impact on service levels, vendor spend, and the customer experience during the moments that matter most. If you want a WFM function that someone else already built, this isn't it.
This is a short summary. The full description, requirements and the application form are on Polymarket's own career page.