Polymarket
Escalations And Complaints Lead
US
UTC-10 to UTC-5 $200k to $250k per year Full time
Lead or Staff
- Where you can live
- Remote
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 200,000 to 250,000 per year
- Posted
- October 1, 2026
Summary from the posting
When something goes wrong for a customer and the normal path hasn't fixed it, the case lands with you. You'll own how Polymarket handles escalations and formal complaints end to end: intake, classification, resolution, root cause analysis, and reporting. The scope covers trust, safety, and community concerns alongside standard customer disputes, and it has to meet regulatory and audit expectations. Documentation discipline matters as much as resolution speed here.
This is a build role. Polymarket's CX function is growing, and a formal escalations and complaints program doesn't fully exist yet.
This is a short summary. The full description, requirements and the application form are on Polymarket's own career page.