Customer Experience Specialist

The CX team at Polymarket is small, and the work is real. When a major market resolves, when a news event sends volume spiking, or when a user can't access their funds, this team is the first line of response. You won't be reading from a script. You'll be making judgment calls, writing clearly under pressure, and working directly with policy and product to surface what's actually happening on the platform.

This hire matters because Polymarket is growing fast and the complexity of user issues is growing with it. Prediction markets are not a familiar product for most people, and crypto adds another layer. Users come in with high expectations and, sometimes, real money on the line.