Contract and Billing Specialist

Samsara's Customer Success team is on the front lines of business value delivery by helping customers adopt our platform, realize measurable business value, and renew and expand with confidence. Billing errors, concession requests, and cancellation or return exceptions currently land with CSMs, CS managers, and several partner teams, each holding part of the picture. As our customer base and billing complexity have grown, these cases take too long, repeat for the same reasons, and pull CSMs away from adoption and renewal work. As the Contract and Billing Resolution Specialist, you will be the single owner of complex billing and contract cases for Mid-Market and Commercial accounts.