Senior Client Support Representative

We are looking for an experienced Senior Client Support Representative to join our team. The Senior Client Support Representative is responsible for providing exceptional support through live phone, live chat, and email to our clients, ensuring their inquiries regarding benefits coverage and service experience issues are addressed promptly and accurately. They will utilize internal knowledge materials and resources, to swiftly respond to client inquiries, demonstrating a high level of empathy. The Senior Client Support Representative will also be responsible for resolving complex and escalated inquiries that require investigation, providing thorough and empathetic solutions.