Member Experience Specialist - Tampa Bay Area

We're hiring a Member Experience Specialist based in the Tampa Bay Area to support Thatch members , the people at the heart of our platform , and ensure they can access and navigate their healthcare with confidence.

You’ll be the human element of Thatch, serving as a trusted point of contact for members across their member journey. You’ll educate new members on their benefits, help solve complex problems that emerge in the healthcare experience, and ensure our members feel supported in challenging moments.

You will also play a key role in identifying patterns, surfacing issues, and escalating bugs or edge cases to the appropriate teams to ensure customer issues get addressed quickly.