Upstart
Head of Borrower Success
US
UTC-10 to UTC-5 $128k to $177k per year Full time
Head or Director
- Where you can live
- United States | Remote
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 128,100 to 177,300 per year
- Posted
- August 21, 2026
Spark
Generative AI
Summary from the posting
Upstart’s Customer Experience team helps borrowers navigate the lending experience while maintaining a high bar for compliance, operational performance, and customer experience. The team supports multi-channel workflows and partners closely with Product, Engineering, Analytics, and Compliance to improve borrower support programs, scalability, and operational outcomes.
As the Head of Borrower Success, you will lead and evolve Upstart’s Borrower Success operations, including internal leaders and external vendor partners.
This is a short summary. The full description, requirements and the application form are on Upstart's own career page.