15Five
AI Support Operations Manager
US
UTC-10 to UTC-5 $98k to $115k per year Full time
Lead or Staff
- Where you can live
- US, Remote
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 98,000 to 115,000 per year
- Posted
- November 4, 2026
Intercom
Generative AI
Summary from the posting
3-5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred; Ada, Forethought, Decagon, or similar also relevant).
A proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers.
An experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice.
This is a short summary. The full description, requirements and the application form are on 15Five's own career page.