GitLab
Manager, Customer Success Manager (PubSec)
US, Canada
UTC-10 to UTC-3.5 Full time
Lead or Staff
- Where you can live
- Remote, United States
- Working hours
- Overlap with UTC-10 to UTC-3.5
- Salary
- Not published
- Posted
- November 4, 2026
Summary from the posting
- Lead a team of Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy.
- Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.
- Partner with the Director of Customer Success Managers to define team goals, clarify responsibilities, and align priorities with company direction.
- Manage resource assignments, staffing levels, and hiring activity to support team coverage and customer needs.
- Develop senior-level relationships with customers and support the team in building trusted advisor partnerships.
This is a short summary. The full description, requirements and the application form are on GitLab's own career page.