Product Support Representative
- Where you can live
- Remote - Ireland
- Working hours
- Overlap with UTC+0
- Salary
- EUR 40,800 to 55,200 per year
- Posted
- November 2, 2026
Summary from the posting
In this role, you will provide exceptional support for Dropbox Sign and DocSend! We use tools such as Slack, Jira, Zendesk, and Zoom to communicate with our users, work as a team, and partner across the organization to provide real product feedback from our users.
Responsibilities
Deliver technical support for Dropbox product based issues via email and occasionally phone
Achieve expert working knowledge of our products, meet set KPI targets, and complete tasks in a timely and effective manner
Provide customized recommendations and solutions to customers on complex issues in user-friendly ways; enabling frictionless engagement with the product and maintaining high customer satisfaction scores
This is a short summary. The full description, requirements and the application form are on Dropbox's own career page.