Senior Manager of Success Architects

• Lead a team of Customer Success Architects & Managers focused on customer adoption, account health, customer satisfaction, and advocacy.
• Ensure delivery of the Success package entitlements and increase value by driving usage and consumption
• Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.
• Partner with the Sr Director of Customer Experience APJ and Sales stakeholders to define team goals, clarify responsibilities, and align priorities with company direction.
• Manage resource assignments, staffing levels, and hiring activity to support team coverage and customer needs.