GitLab
Staff Renewals Operations Manager
US, Canada
UTC-10 to UTC-3.5 $139k to $235k per year Full time
Lead or Staff
- Where you can live
- Remote, Canada; Remote, United States
- Working hours
- Overlap with UTC-10 to UTC-3.5
- Salary
- USD 139,200 to 235,200 per year
- Posted
- October 6, 2026
Summary from the posting
- Own and continuously improve the end-to-end renewal operating model; from renewal identification, assignment through risk management, quoting, through to close and post-renewal data hygiene processes.
- Develop and improve the operating cadences that guide the renewal business, with a focus on efficiency and process improvement.
- Define, maintain, and evolve retention reporting with cross-functional partners, including gross and net retention, churn and downgrade analysis, and the drivers behind each.
This is a short summary. The full description, requirements and the application form are on GitLab's own career page.